Effective date: 17 August 2026
1. Purpose and scope
This Privacy Policy explains how Connected Spark Electrical collects, holds, uses and discloses personal information through connectedsparkelectrical.com.au, when you contact us, book a service, request a quote or engage us for electrical work.
2. Information we collect
The information we collect may include your name, mobile number, email address, service or property address, suburb, details about the electrical work you require, communications with us, and information needed to arrange, carry out and document a job. We only collect information that is reasonably needed to provide or manage our services.
3. How we collect information
We collect information directly from you when you call, email, submit an enquiry, use the online booking system, request a quote or speak with us about a job. We may also collect limited technical information through cookies and analytics tools when you use this website.
4. How we use your information
Connected Spark Electrical uses personal information to respond to enquiries, arrange site visits, prepare quotations, complete electrical work, issue required job documentation, communicate about a job, manage customer records and meet legal or regulatory obligations. We do not sell or rent personal information to third parties for their marketing purposes.
5. Service providers and disclosures
We use ServiceM8 as our online booking and job-management platform. Information submitted through the booking system is processed through that platform to help us manage your enquiry and job. We may also disclose information where reasonably necessary to provide our services, where you authorise us to do so, or where required or permitted by law.
6. Storage and security
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. No internet transmission or electronic storage method is completely secure, so you should avoid sending sensitive information unless it is necessary for your enquiry or job.
7. Cookies and website analytics
This website uses Google Ads conversion tracking (Google LLC) to measure the effectiveness of our advertising, Umami analytics to understand traffic, and an Elfsight widget to display our Google reviews. These services may set cookies or collect technical information such as your IP address, browser and the pages you view. You can change your browser settings to block or delete cookies, although some website features may not work as intended.
8. Access and correction
You may ask us for access to the personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date. Please contact us using the details below. We may need to verify your identity before responding to a request.
9. Questions or complaints
For privacy questions, access requests or complaints, contact Connected Spark Electrical at info@connectedsparkelectrical.com.au or call 0468 097 469. We will review the matter and respond within a reasonable time.
10. Changes to this policy
We may update this Privacy Policy when our website, services or privacy practices change. The current version will be available on this page and its effective date will be updated when changes are made.